Refund Policy — THAILAND GLOBAL VISA

Refund Policy

Last updated: December 2025

At THAILAND GLOBAL VISA, we provide digital consulting and visa assistance services. Because our work involves time, expertise, and immediate processing of your case, our services follow a strict non-refund policy, except in cases explicitly mentioned below.

When purchasing our services, you agree to the terms outlined in this Refund Policy.

1. Non-Refundable Services

All payments made for:

• Visa consultations

• Document preparation

• Visa eligibility assessment

• Personalized visa guidance

• Communication support

• Case handling or document review

are non-refundable, even if:

• You change your mind

• Your travel plans change

• You decide not to continue the visa process

• Immigration or embassy officers refuse the visa

• You fail to provide required documents

• You fail to meet immigration requirements

Our team starts working on your file immediately after payment; for this reason, no refunds are provided.

2. Government Fees

Government or embassy fees (when applicable) are not included in our service fees and are never refundable, as they are paid directly to official authorities.

THAILAND GLOBAL VISA does not control decisions made by embassies or immigration offices.

3. Exceptional Refund Cases

A refund may be issued only if:

• You paid by mistake for the same service twice

• We were unable to start your case for reasons internal to our company

In these rare cases, the refund will be processed to the original method of payment.

4. Client Responsibilities

To ensure the best outcome, clients must:

• Provide accurate and complete information

• Submit documents on time

• Follow our instructions and immigration guidelines

• Attend required appointments or interviews

Failure to comply with these conditions does not qualify for a refund.

5. Processing Time

If a refund is approved under the exceptional cases listed above, please allow 5–10 business days for processing.

6. Contact Information

For any questions regarding this policy:

📩 contact@thailandglobalvisa.com
🌐 www.thailandglobalvisa.com

Our team will review your request and reply as soon as possible.